Privacy Policy

How we collect, use and protect your data when you use our website.

This policy explains how coconutcharcoal.net (the "Website") collects, uses and protects data.

Data we collect

Data you submit through the Website's forms: name, company name, country, email address, phone or WhatsApp number, and the details of your request or message.
Basic technical data collected automatically by the server, such as IP address and browser type, for security and to operate the Website.

How we use the data

To respond to quote requests and enquiries.
To contact you about your request by email, phone or WhatsApp.
To protect the Website from spam and misuse.

Sharing data

We do not sell your data or share it with third parties for marketing purposes. Data may be processed by the service providers we rely on to run and host the Website and send email.

Cookies

The Website may use cookies that are necessary for it to work and to improve its performance.

Data retention

We keep request data for as long as needed to respond and to follow up on the business relationship.

Your rights

You can ask to access, correct or delete your data by writing to info@coconutcharcoal.net.

Contact

For any question about this policy: info@coconutcharcoal.net or +201000042447.

Last updated: 21 October 2026