FAQ

Answers about quantities, specifications, packaging, shipping and payment. Can't find your question? Message us on WhatsApp.

What is the minimum order quantity?

One 20 ft container with 15 tons. A 40 ft container carries 27 tons.

Which shapes are available?

Cube, hexagonal, dome (half-sphere), cube with hole and cylindrical fingers — all made from coconut shells.

What sizes does cube charcoal come in?

25, 26 and 27 mm.

What are the cube charcoal specifications?

80 to 85% fixed carbon, 3% ash, 6% moisture and a 60-minute burn time that increases with size.

How many pieces are in a 1 kg box?

72 pieces in 25 mm, 64 in 26 mm and 56 in 27 mm.

What packaging options do you offer?

1 kg, 500 g and 250 g boxes inside 10 kg cartons (10, 20 or 40 boxes), or bulk packing in 10, 5 and 3 kg cartons.

Can you pack under my brand?

Yes, we pack under the customer's brand.

Is the factory quality certified?

Yes, the factory is ISO 9001 certified.

What are your shipping terms?

CIF to your port of destination, or EXW with pickup from the factory.

Which ports do you ship from?

Damietta, Port Said, Alexandria and Ain Sokhna.

What payment methods do you accept?

Bank transfer (T/T), letter of credit (L/C), Western Union and MoneyGram.

What is the lead time?

15 to 35 days depending on quantity.

When will I receive the quote?

Our export team replies within 24 hours of receiving your request.

Which countries do you export to?

The Middle East, Europe, the USA and Australia.

Can I visit the factory?

Yes, visits are welcome during working hours, Saturday to Thursday from 9 am to 6 pm, at our factory in New Damietta. Contact us to book a visit.

Have another question?

Contact our export team on WhatsApp or send a quote request — we reply within 24 hours.